If you are having trouble selecting your camera or microphone in a class, you can resolve it by clicking on the settings tab and going to the audio/video section, then select your respective devices. However, in some cases, GoClass may not detect a camera or microphone, the devices could be blocked, or the device selection may not be saved. To solve these problems, there are several options you can try.

Update Your Browser

The first step is to verify if your web browser is updated. We only support the two most recent versions of supported browsers, so make sure to check if there is a newer version available. Below are links that can guide you on how to update your browser if you are unsure:

• Chrome Browser. Download the latest version
• Mozilla Firefox. Download the latest version
• Microsoft Edge. Download the latest version
• Apple Safari. Download the latest version

Unblock permission

When GoClass initially requests access to your camera and microphone, you may have unintentionally selected Block instead of Allow. If this happened, click on the camera icon in the address bar of your browser to undo the block, then click Try Again. The icon may look slightly different in different browsers, but here are some examples.

Clean Cache And Cookies

Lastly, the issue may be caused by outdated microphone/camera permission cookies or by another application that has higher priority over GoClass. To resolve this, we recommend clearing your browser's cache and cookies and then restarting your computer. Sometimes resetting your system can solve these types of issues. Below are links with instructions on how to clear cache and cookies for our supported browsers:

• Google Chrome
• Mozilla Firefox
• Opera
• Microsoft Edge

Check your system and browser settings

Confirm the Microphone and Camera settings for your operating system

Confirm the Microphone and Camera setting for your browser

Still not working?

Firewall Adjustments: Certain browsers may have difficulties connecting through strict networks or firewalls. There may also be browser bugs affecting the connection. If you encounter this issue, try switching to a different browser. Currently, Firefox does not support connections through very strict firewalls, so if you are on a corporate network, try to get everyone to use Chrome or Opera instead.

Browser Extensions: Interfering browser extensions can also cause problems with some websites. To test this, try using your browser in an Incognito tab or private browsing window. If everything works normally, then you know that an extension is causing an issue. Unfortunately, it is not easy to identify which one it is. You will need to eliminate each extension one by one to find the culprit.