Category / Audio & video Audio cuts out

If you have problems with audio stability and the audio cuts out recurrently, there are two main reasons for this.

Audio system

The audio system you are using is not connected properly or has a defect.

Check the status of the audio system you are using and make sure you don't have any errors with other software.

You can also check the connection status with the computer in case it is an external audio system.

Internet connection

The internet connection is not good enough. (Network Issues)

Check the network requirements here: Network Requirements

Here you can see how to check the status of your classroom speed connection: Check Connection Quality

CPU

Your CPU load is too high.

Check that the load on the device is not too high, to reduce it we recommend:

  1. Close browser tabs

  2. Close programs that may consume a lot of CPU

GoClass assist

logo